Warranty
Reliable Protection for Your Mirror TV
We stand behind the quality of our products and offer warranty coverage to ensure peace of mind and long-term performance.
Warranty Period
• Standard warranty: 12 months from the date of installation
• Extended warranty options available upon request
What is Covered
• Manufacturing defects
• Display panel issues
• Electrical and internal component faults
• Performance-related technical issues under normal use
Service Turnaround Time
• Initial response: within 24–48 hours
• Inspection & diagnosis: 1–3 working days
• Repair or resolution: 3–7 working days (depending on issue)
What is Not Covered
• Physical damage (impact, scratches, cracks)
• Improper installation by unauthorized personnel
• Damage caused by misuse or negligence
• Electrical damage due to power surges or external factors
• Normal wear and tear over time
Replacement Policy
• Replacement is provided if the issue cannot be repaired
• Subject to warranty terms and technical evaluation
• Equivalent product or component will be supplied
Claim Process
- Contact our support team with product details and issue description
- Provide proof of purchase or installation
- Our team will assess the issue remotely or schedule inspection
- Repair or replacement will be arranged based on warranty terms
Need Assistance?
For warranty claims or support, please contact our team. We are committed to providing fast and reliable service.
Elementra is a forward-thinking creative digital agency dedicated to transforming brands through innovative design and strategic marketing solutions.
Contact
Bel Resheed 2 Building, Nadd Al Hammar
Dubai, United Arab Emirates
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